Projects sometimes run into problems. It is up to the project manager to identify where the issues are before it becomes a project in crisis, but often companies are turn to changing project tools and processes to failing projects without identifying that the problem is actually in poor communication.
Allia DeAngelis wrote an article on projecttimes.com that talks about poor communication as a leading factor in project failure and how to get your team communicating.
“If you find teams or projects running into problems, there is most likely a leadership and conversation issue. When low trust environments impede these conversations, it doesn’t matter which process you adopt. High functioning, well communicating teams, led with emotional intelligence, quickly use any process to succeed. “
You can read the full article here: Your Process Isn’t the Problem — It’s Your Communication